Shipping & Returns

Fast Bolt Send delivery in Dar and hassle-free returns

Shipping Information

Dar es Salaam Delivery

For customers in Dar es Salaam, we use Bolt Send for fast and reliable delivery.

  • •Delivery via Bolt Send
  • •Customer pays the Bolt driver directly upon delivery
  • •Fast and convenient same-day or next-day delivery
  • •Real-time tracking available

Bulk Orders

For bulk orders, we calculate the total cost including both the product price and shipping fees upfront.

  • •Total cost (product + shipping) calculated before order confirmation
  • •Customer pays the full amount (product + shipping) upfront
  • •Order is sent after full payment is received
  • •Contact us for bulk order pricing and shipping quotes

Shipping Locations

We primarily serve customers in Dar es Salaam with Bolt Send delivery. For other locations in Tanzania or East Africa, please contact us to discuss shipping options and rates.

We ship to other major cities and regions in Tanzania including Arusha, Mwanza, Dodoma, Mbeya, Morogoro, Tanga, and more. We also ship to other East African countries including Kenya, Uganda, and Rwanda. Contact us for shipping rates to your location.

Returns & Exchanges

30-Day Risk-Free Guarantee

We're so confident you'll love your GORGEOUS claw clip that we offer a 30-day money-back guarantee. If you're not completely satisfied for any reason, return it within 30 days for a full refund.

  • ✓30 days from delivery date
  • ✓Full refund (original payment method)
  • ✓Free return shipping
  • ✓No questions asked
  • ✓Original packaging not required

How to Return

  1. 1.Contact us at support@gorgeous.com, WhatsApp us, or use our contact form. Include your order number.
  2. 2.We'll send you return instructions and arrange for pickup or provide a prepaid return label.
  3. 3.Package your item(s) securely and attach the return label if provided.
  4. 4.Drop it off at any designated courier location (DHL, FedEx, or local courier) or schedule a pickup.
  5. 5.Once we receive it, we'll process your refund within 5-7 business days.

Exchanges

Need a different size or color? We make exchanges easy:

  • •Contact us within 30 days of delivery
  • •We'll send the new item immediately
  • •Return the original item using our prepaid label
  • •No additional cost if exchanging for same or higher value

Important Notes

  • • Items must be in original, unused condition
  • • Refunds are processed to the original payment method (M-Pesa, Airtel Money, bank transfer, or card)
  • • Returns from outside Tanzania: Customer responsible for return shipping costs
  • • Damaged or defective items: Contact us immediately for free replacement
  • • For remote areas, delivery may take additional time. We'll keep you updated via SMS

1-Year Warranty

All GORGEOUS claw clips come with a 1-year warranty against manufacturing defects. If your clip breaks due to a defect within one year of purchase, we'll replace it free of charge.

What's covered: Manufacturing defects, broken springs, cracked plastic from normal use
What's not covered: Damage from misuse, loss, or normal wear and tear

To make a warranty claim, contact us with photos and your order number. We'll send a replacement immediately.